Shipping info
Shipping and Delivery
- Orders typically ship within 1–3 business days.
- Standard Shipping to the United States usually takes 12–15 business days after dispatch: FREE
- Priority Shipping to the United States usually takes 10–12 business days after dispatch: $9.99
- We primarily use USPS for US deliveries.
Important Notes
- Shipping timeframes are based on the advertised dispatch date.
- During sales and peak periods, expect extended dispatch times.
Shipping Protection
Shipping Protection guarantees replacement if your order is confirmed lost or stolen by the courier. If you decline Shipping Protection, we cannot guarantee replacement for lost or stolen orders. You can apply Shipping Protection at checkout.
Return Policy
We offer a 30-day return window from the date your order is delivered.
Eligibility
- Your return must be initiated and posted within 30 days of receiving your order.
- Items must be in 'as new' condition, including original packaging and tags.
- Items marked "Final Sale" or "Non-Returnable" cannot be returned unless faulty.
How to Initiate a Return
- Contact us at 📩 info@twoohi.com to initiate your return.
- Follow the instructions provided by our support team.
- Package and post your return as directed.
Please Note
- Return shipping costs are the responsibility of the customer.
- Shipping fees are non-refundable. Once your order has been dispatched, we cannot refund shipping charges.
- If you return part of a bundle, the bundle discount will no longer apply. The items you keep will be charged at the current sale price, and your refund will reflect the difference.